Refund policy
At our furniture store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.
Return Eligibility
To be eligible for a return and refund, your item(s) must be unused and in the same condition as when you received them. The item(s) must also be in the original packaging with all tags and labels intact. We do not accept returns for custom-made or special-order items.
Initiating a Return
To initiate a return, please contact our customer service team within 30 days of receiving your purchase. We'll provide you with a return authorization number and instructions on how to return your item(s).
Please note that shipping and handling charges are non-refundable, and you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received by us.
Refunds
Once we receive and inspect your returned item(s), we'll issue a refund to your original payment method within 3-5 business days. Please note that depending on your financial institution, it may take an additional 2-10 business days for the refund to appear on your account.
Damaged or Defective Items
If your item(s) arrive damaged or defective, please contact our customer service team immediately. We'll arrange for a replacement or repair of the item(s) at no additional cost to you. Please provide photos of the damage or defect for our records.
Exchanges
We do not offer direct exchanges, but you can return your item(s) for a refund and place a new order for the item(s) you want.
Contact Us
If you have any questions or concerns about our refund policy or the way we handle returns, please contact us. We're here to help.